Reception, Analysis, Guidance and Referral Service (Obtaining General Information)

Anyone experiencing, or with questions about, a social or psychological problem may contact our Reception, Analysis, Guidance and Referral Service (AAOR). This service, which provides general information about our service offerings, is availble with or without an appointment, day and evening, during the week.

The service is accessible by phone or in person. A provider will respond to your request, analyze information concerning your situation, and ensure referral to the program that can meet your needs.

Find an AAOR service provider nearest you from the list below:

City/Region

Clinic or Hospital Centre

Contact Information

Géolocalisation

Trois-Rivières

Centre multiservices de santé et de services sociaux Saint-Joseph

819 370-2100 ext. 42145 

No appointment needed.
Monday - Friday 8 a.m. – 8 p.m.

S'y rendre

Drummondville

Centre multiservices de santé et de services sociaux Saint-Jean

819 474-2572

No appointment needed.
Monday - Friday 8 a.m. – 8 p.m.

S'y rendre

Shawinigan

CLSC du Centre-de-la-Mauricie

819 539-8371

No appointment needed.
Monday - Friday 8 a.m. – 8 p.m.

S'y rendre

Victoriaville

CLSC Suzor-Coté

819 758-7281

No appointment needed.
Monday - Friday 8 a.m. – 8 p.m.

S'y rendre

La Tuque

Centre multiservices de santé et de services sociaux du Haut-Saint-Maurice

819 523-4581, ext. 2661

No appointment needed.
Monday - Friday 8 a.m. – 4 p.m.

S'y rendre

Nicolet

Centre multiservices de santé et de services sociaux Christ-Roi 

819 233-7532

No appointment needed.
Monday – Friday
8 a.m. – 12 p.m. / 1 – 4 p.m.

 S'y rendre

Bécancour 

Centre multiservices de santé et de services sociaux de Bécancour

819 233-7532

No appointment needed.
Monday – Friday
8 a.m. – 12 p.m. / 1 – 4 p.m.

S'y rendre

Louiseville

Centre de services Comtois

819 228-2731

No appointment needed.
Monday – Friday
8 a.m. – 12 p.m. / 1 – 4 p.m.

S'y rendre

Plessisville

CLSC de l'Érable

819 362-6301

No appointment needed.
Monday - Friday 8 a.m. – 8 p.m.

S'y rendre

Saint-Tite

CLSC et centre de réadaptation en dépendance de Saint-Tite

418 365-7555, poste 5666

No appointment needed.
Monday – Friday
8 a.m. – 12 p.m. / 1 – 4 p.m.

S'y rendre

Sainte-Geneviève-

de-Batiscan

CLSC et centre de réadaptation en dépendance de Sainte-Geneviève-de-Batiscan

418 362-2727, ext. 5666

No appointment needed.
Monday – Friday
8 a.m. – 12 p.m. / 1 – 4 p.m.

S'y rendre

 Psychosocial Telephone Consultation (Info-Social 811)

A professional consultation telephone service is available:

  • 24/7
  • Free and confidential

This service is for anyone with a need for information, intervention, guidance or referrals to appropriate resources, professional advice or advice on social services.

By simply dialing 811, you will have access to:

  • "information"-type interventions which consist of giving various information of a psychosocial nature and directing inquiring parties to appropriate resources;
  • prevention-education type interventions aimed at preventing the onset or worsening of psychosocial problems;
  • crisis intervention, which consists of an immediate, brief and directive intervention, depending on the type of crisis, and the characteristics of the caller and involved parties.